About the Role
This position involves working directly with customers to implement and optimize analytics solutions, providing hands-on support during onboarding and ongoing usage, while translating business needs into technical configurations.
Responsibilities
- Collaborate with clients to understand business objectives and technical environments
- Lead onboarding processes for new customers using analytics platforms
- Configure and customize tools to meet specific client requirements
- Troubleshoot integration issues and resolve technical obstacles
- Train client teams on platform features and best practices
- Gather feedback to inform product improvements
- Document implementation workflows and client-specific setups
- Coordinate with engineering and product teams to escalate issues
- Monitor adoption metrics and identify areas for improvement
- Support data migration and validation processes
- Ensure clients achieve measurable outcomes from deployed solutions
- Maintain up-to-date knowledge of platform updates and features
- Deliver post-implementation reviews and optimization recommendations
- Act as a trusted advisor throughout the customer lifecycle
- Assist in defining success criteria for deployment projects
- Provide input on client onboarding documentation
- Respond to client inquiries within service level expectations
- Track project timelines and deliverables
- Adapt communication style for technical and non-technical stakeholders
- Maintain client data confidentiality and compliance standards
- Support pilot programs and proof-of-concept initiatives
- Facilitate workshops to align on project goals
- Use data to demonstrate client progress and impact
- Escalate technical blockers with clear context and reproduction steps
- Promote long-term platform engagement and retention
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote
Team
Cross-functional team supporting customer implementation and optimization
Why This Role Matters
Clients rely on expert guidance to unlock the full value of analytics tools. This role bridges the gap between technical capability and business impact, ensuring implementations are successful and sustainable.
What We Look For
We value individuals who combine technical aptitude with strong interpersonal skills, thrive in client-facing environments, and take ownership of project outcomes.
Growth Opportunities
This position offers a path to deeper specialization in analytics, customer success leadership, or technical architecture based on interest and performance.
Tech Stack Exposure
You’ll work with modern analytics platforms, debugging tools, and data integration frameworks used by high-growth companies globally.
Work Flexibility
Fully remote setup allows you to work from anywhere in Latin America with flexible hours aligned to customer needs.
Not applicable
