Responsibilities
- Understanding customer FortiNet security needs
- Implementing solutions on behalf of the customer
- Migrating existing firewalls into newly deployed FortiNet appliances
- Completing FortiNet initial customer configurations and user acceptance testing
- Configuring and supporting integrations with supported third party applications and systems
- Troubleshooting and resolving customer FortiNet implementations
- Completing change requests
- Monitoring security appliances
- Acting upon and resolving security notifications
- Pro-actively improving security implementations
- Keeping abreast of the evolving products and services made available by FortiNet and its partners
- Ensuring that the customer and agent FortiNet appliance service experience is positive
- Safeguards information system assets by identifying and solving potential and actual security problems
- Protects system by defining access privileges, control structures, and resources
- Recognizes problems by identifying abnormalities; reporting violations
- Implements security improvements by assessing current situation; evaluating trends; anticipating requirements
- Determines security violations and inefficiencies by conducting periodic audits
- Upgrades system by implementing and maintaining security controls
- Keeps users and customers informed by preparing performance reports and communicating system status
- Maintains quality service by following organization standards
- Maintains technical knowledge by attending educational workshops and reviewing publications
- Contributes to team effort by accomplishing related results as needed
- Have the ability to perform troubleshooting on active accounts
- Knowledge of fortimanager, fortianalizer and fortiportal
Requirements
- Understanding customer FortiNet security needs
- Implementing solutions on behalf of the customer
- Migrating existing firewalls into newly deployed FortiNet appliances
- Completing FortiNet initial customer configurations and user acceptance testing
- Configuring and supporting integrations with supported third party applications and systems
- Troubleshooting and resolving customer FortiNet implementations
- Completing change requests
- Monitoring security appliances
- Acting upon and resolving security notifications
- Pro-actively improving security implementations
- Keeping abreast of the evolving products and services made available by FortiNet and its partners
- Ensuring that the customer and agent FortiNet appliance service experience is positive
- Safeguards information system assets by identifying and solving potential and actual security problems
- Protects system by defining access privileges, control structures, and resources
- Recognizes problems by identifying abnormalities; reporting violations
- Implements security improvements by assessing current situation; evaluating trends; anticipating requirements
- Determines security violations and inefficiencies by conducting periodic audits
- Upgrades system by implementing and maintaining security controls
- Keeps users and customers informed by preparing performance reports and communicating system status
- Maintains quality service by following organization standards
- Maintains technical knowledge by attending educational workshops and reviewing publications
- Contributes to team effort by accomplishing related results as needed
- Have the ability to perform troubleshooting on active accounts
- Knowledge of fortimanager, fortianalizer and fortiportal
