SupportYourApp is looking for a (Fluent English) L1 Technical Support Consultant to provide Level 1 technical support for SaaS, Software, or Hardware solutions. You will join a global, remote team, handling customer inquiries and ensuring smooth operations for clients.
What You'll Do
- Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions.
- Monitor client hardware in real time and ensure prompt issue detection and escalation when needed.
- Follow established procedures to escalate issues to the appropriate internal teams and stakeholders.
- Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs.
- Collaborate and communicate effectively with the client’s internal teams to ensure smooth operations and timely issue resolution.
What We're Looking For
- Excellent English communication skills (at least C1 for both spoken and written).
- 1+ years of proven experience in Technical Support.
- Ability to identify and resolve basic hardware and software issues independently.
- Tech-savvy with hands-on experience in hardware troubleshooting.
- Familiarity with Zendesk or similar ticketing systems.
- Fast typing skills and ability to manage multiple tasks simultaneously.
- Excellent problem-solving abilities.
- Customer-oriented and responsible attitude.
- Excellent interpersonal skills.
Nice to Have
- Experience with remote hardware debugging.
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position for candidates located in Asia. You will be part of a global, multicultural team.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
