About the Role
The role involves delivering hands-on support, troubleshooting technical issues, and maintaining systems in the field while collaborating with internal teams to resolve customer challenges efficiently.
Responsibilities
- Respond to service requests from clients and internal teams
- Diagnose and resolve technical problems on-site or remotely
- Install, configure, and maintain equipment and software
- Perform routine system checks and preventive maintenance
- Document service activities and outcomes accurately
- Escalate complex issues to appropriate technical teams
- Ensure compliance with safety and operational standards
- Train end users on proper system usage
- Coordinate with logistics for equipment delivery and retrieval
- Maintain inventory of field service tools and spare parts
- Follow up on open support tickets to ensure resolution
- Adapt troubleshooting methods based on site-specific conditions
- Communicate technical updates to non-technical stakeholders
- Support deployment of new systems in client locations
- Provide feedback to product teams based on field observations
- Work within defined service level agreements
- Report field performance metrics regularly
- Assist in developing standard operating procedures
- Respond promptly to urgent field incidents
- Ensure data security during on-site interventions
- Collaborate with engineers to test fixes in real-world settings
- Maintain professional conduct during client interactions
- Track time and expenses for assigned tasks
- Participate in team meetings and training sessions
- Contribute to continuous improvement of field support processes
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Cross-functional support and operations team
What We Value
- Reliability and consistency in field performance
- Proactive communication during service delivery
- Commitment to client confidentiality and data integrity
- Initiative in identifying recurring issues and suggesting fixes
Work Environment
- Field-based role with a mix of indoor and outdoor settings
- Regular travel to client sites within a defined region
- Occasional weekend or evening work based on service needs
- Use of company-provided tools and communication devices
Not available
