Responsibilities
- Perform on-site equipment installations, maintenance checks, and repairs following standardized Laborie policies and procedures; utilize hand tools effectively to facilitate precise repairs.
- Analyze and isolate the root cause of issues, then troubleshoot and repair electro-mechanical assemblies, such as proprietary hardware and peripheral equipment, down to the component level.
- Maintain accurate records of all issues and on-site visits using our ticketing system, ensuring all required documentation for performed tasks is completed clearly and concisely.
- Stay knowledgeable about our entire product line and service offerings, as well as current industry products and technologies.
- Maintain adherence to Laborie service levels to consistently meet and exceed customer expectations.
- Make all necessary travel arrangements to complete scheduled visits.
Benefits
- Paid time off and paid volunteer time
- Medical, Dental, Vision and Flexible Spending Account
- Health Savings Account with Company Funded Contributions
- 401k Retirement Plan with Company Match
- Parental Leave and Adoption Services
- Health and Wellness Programs and Events
- Awarded 2023 Cigna Healthy Workforce Designation Gold Level
Work Arrangement
Remote (City/Region)
Additional Information
- Extensive travel within the U.S. (may require 4 to 5 days per week)
- Ability to maintain a productive remote office from home
- Equal employment opportunity and non-discrimination policy for all employees and qualified applicants
- Commitment to providing access and reasonable accommodation in employment for individuals with disabilities
