Responsibilities
- Deliver high-quality customer support and resolve technical issues at customer locations
- Perform routine maintenance and address potential equipment problems to ensure maximum system availability
- Instruct customers on the proper use and upkeep of automated pharmacy systems
- Address service calls promptly in accordance with defined service level agreements
- Partner with technical teams to troubleshoot and resolve advanced system issues
- Support the setup and deployment of new automation equipment when required
- Record service details, problems, and solutions in the Salesforce Field Service Lightning platform
- Share insights and user feedback to support ongoing product development
- Operate with autonomy while managing assigned service territory effectively
Benefits
- Assigned fleet vehicle for work-related travel
- Corporate-issued credit card for business expenses
- Provision of company laptop and mobile phone
- Full set of tools required for service tasks
- Extensive benefits coverage including health and wellness
- Programs recognizing employee contributions and achievements
- Work environment focused on performance and accountability
- Comprehensive benefits and compensation structure
Compensation
Competitive compensation and benefits programs
Work Arrangement
Field-based position requiring four days per week on-site or in the field; not primarily office-based
Team
Collaborative service environment emphasizing technical excellence and customer success
Culture
Workplace emphasizing high standards, creative thinking, innovation, and practical problem-solving; committed to personal development, responsibility, and advancing global health outcomes
Other
- Daily travel by car averaging four hours
- Occasional air travel may be required
- Frequent lifting and carrying of up to 50 pounds
- Occasional lifting of up to 100 pounds
- Ability to stand for long durations, up to 10–12 hours when needed
- Company-provided fleet vehicle
- Corporate credit card for business-related costs
- Issuance of company laptop and mobile device
- Provision of complete service tool kit
- Access to comprehensive benefits package
- Employment contingent on proof of full COVID-19 vaccination
Not specified
