Responsibilities
- Deliver remote and on-site technical assistance for automated medication dispensing systems in hospitals and healthcare settings across the region, aligned with service agreements and standards of high-performance military medical facilities.
- Assess, prioritize, and resolve service requests by diagnosing and repairing proprietary hardware and software components, maintaining ownership of cases, escalating when needed, and thoroughly documenting all actions taken.
- Carry out preventive maintenance tasks, assist sales and implementation teams with select activities, and perform additional duties as required by the position.
- Apply practical expertise to troubleshoot and resolve both hardware and software malfunctions effectively.
- Deliver prompt and reliable field service including system setup, training, repairs, scheduled maintenance, calibration, and support during sales cycles.
Benefits
- Company-issued vehicle provided. Attractive pay and benefits plan focused on health, growth, recognition, and rewards. Hiring may require proof of full COVID-19 vaccination, with exceptions evaluated per legal requirements.
Work Arrangement
Remote (City/Region)
Team
Field Service Engineers serving Medication Management Solutions, under the supervision of a team lead and manager.
Other
- Up to 5% overnight travel may be required.
- Applicant must hold a valid driver’s license.
- Position is field-based, requiring daily visits to customer sites.
- Employment may depend on verification of full vaccination for COVID-19 in specific roles.
- Accommodation requests are reviewed in accordance with applicable laws.
- In-office collaboration is emphasized; most roles require four days per week onsite, though field-based roles follow alternate schedules.
