Responsibilities
- Serve as the main point of contact for field technicians handling technical issues
- Apply expertise in automation to solve complex and unusual system problems
- Mentor and train team members to strengthen their repair and diagnostic capabilities
- Coordinate on-site personnel during repair and installation activities, including contractors and internal staff
- Participate in hardware and software repairs and upgrades, managing third-party contractor performance
- Identify opportunities for process improvements, develop solutions, documentation, and lead implementation
- Investigate, analyze, and resolve technical issues impacting customer operations
- Supervise updates to preventive maintenance plans and repair protocols
- Provide technical support and guidance to engineering, product, service, and sales departments as needed
- Visit prospective customer locations to conduct pre-installation assessments and report findings to internal stakeholders
- Travel to customer facilities to oversee the installation or removal of equipment
- Move between customer sites to perform required hardware and software updates as directed
- Go to designated offices to support the design and execution of hardware projects
Work Arrangement
On-site
Other
- Requires up to 75% travel to customer locations
- Position is located in the Mid-West/East Coast Region of the United States
