About the Role
This role involves providing technical field support for advanced medical systems, focusing on installation, maintenance, and repair during the second shift. The engineer ensures minimal downtime and high reliability for healthcare customers through proactive service and clear communication.
Responsibilities
- Install and configure complex medical devices at customer sites according to specifications.
- Perform scheduled and unscheduled maintenance on equipment to ensure optimal performance.
- Diagnose technical issues using schematics, software tools, and diagnostic procedures.
- Repair or replace faulty components following engineering and safety guidelines.
- Document all service activities accurately in the field service management system.
- Adhere to strict regulatory and compliance standards during all field operations.
- Collaborate with clinical staff to understand operational challenges and provide solutions.
- Escalate unresolved technical problems to higher-level engineering support when necessary.
- Follow safety protocols to protect self, patients, and equipment during service calls.
- Maintain inventory of tools, spare parts, and test equipment for field use.
- Respond to urgent service requests within defined response time targets.
- Ensure customer satisfaction through clear communication and professional conduct.
- Participate in ongoing technical training to stay current with product updates.
- Support product improvements by providing field feedback to engineering teams.
- Coordinate with logistics and planning teams for equipment moves and installations.
Nice to Have
- Bachelor’s degree in engineering or related technical discipline.
- Experience servicing medical devices or clinical equipment.
- Knowledge of robotic systems or automated instrumentation.
- Certifications in biomedical equipment technology or field service.
- Experience with remote diagnostics or telehealth support platforms.
Compensation
Competitive hourly wage with shift differential and comprehensive benefits package.
Work Arrangement
On-site with travel to customer locations; second shift schedule including nights, weekends, and on-call rotations.
Team
Part of a regional technical support team focused on delivering reliable service and minimizing system downtime for clinical customers.
Why This Role Matters
You will play a critical part in ensuring life-saving technology functions reliably in clinical environments, directly supporting patient care through technical excellence and responsiveness.
What We Expect
We expect consistent technical performance, adherence to safety standards, and a commitment to delivering high-quality service under time-sensitive conditions.
Not available for this position.
