lightspeedhq is hiring a Field Implementation Consultant

About the Role

Role details below.

Responsibilities

• Project manage rollouts of multiple locations across regions
• Provide key insights and support for our Strategic/Enterprise customers
• Travel to customers’ locations to help with implementation and provide technical support
• Plan and organize training sessions with business owners, management team, and/or staff
• Provide key Lightspeed Partners with support & timely training when needed
• Guide customers through their setup, implementations and integrations; follow up with key customers
• Install/troubleshoot networking devices including routers and wireless access points
• Document and track key customer installation, network details, schematics and other on-site services
• Communicate with our development team regarding current and ongoing customer and product issues
• Represent Lightspeed as company ambassadors for all new and existing customers

Requirements

• Passion for technology
• Technical or Hardware installation/support
• Flexible availability to work evenings and weekends
• Ability to travel to customer’s sites, your area will be defined in advance
• Highly organized, self-motivated and self-educated; you will manage your own schedule
• Excellent communication and presentation skills in English
• Strong attention to detail with an emphasis on customer service

Nice to Have

• Networking fundamental knowledge
• Previous experience in the hospitality industry (restaurants, hotels, etc.)
• Experience at project management of larger projects

Benefits

• Ability to do your job in a truly flexible environment
• Genuine career opportunities in a company that’s creating new jobs everyday
• Work in a team big enough for growth but lean enough to make a real impact
• Lightspeed share scheme (we are all owners)
• Company pension program
• Health and wellness benefit
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• Language classes & LinkedIn Learning license
• Volunteer day

Additional Information

• Full technical training will be provided for the right candidate
• Flexible availability required to work evenings and weekends
• Candidates must be able to manage their own schedule
• Lightspeed is committed to inclusion and is a proud equal opportunity employer
• Accommodations available on request for candidates with disabilities
• Company was founded in 2005 in Montreal’s gay village with roots in the