Responsibilities
- Travel to customer sites (up to 100%) to install, maintain, and support DFR systems
- Conduct site assessments to confirm power, mounting, connectivity, and access requirements
- Install and configure hardware including cameras, drone docks, and supporting infrastructure
- Troubleshoot hardware, software, and network connectivity issues in the field
- Complete installation documentation, including photos, notes, and service records
- Work with internal teams to resolve issues and improve field operations
- Communicate effectively with customers during installation and support activities
- Ensure all work is completed in accordance with safety standards and applicable codes
Requirements
- Experience with drone systems, surveillance technology, or public safety environments
- Experience in field-based work, such as construction, low-voltage installation, telecommunications, or similar technical environments
- FAA Part 107 Certification or willingness to obtain within 45 days of hire
- Valid driver’s license and ability to travel extensively, including possession of acceptable identification for TSA air travel (e.g., REAL ID or passport)
- Familiarity with MacOS, Windows, or Android
- Experience in a customer-facing field service role
- Basic understanding of networking, electrical systems, and mechanical assembly
- Ability to work independently or in small groups while managing tasks in a fast-paced environment
- Strong problem-solving and organizational skills
- Comfortable working outdoors and at elevated heights (ladders, lifts, rooftops)
- Ability to lift and carry equipment (75+ lbs)
- Live within 60 miles of a major airport
Nice to Have
- Associate and/or bachelor degree
Work Arrangement
On-site — United States
Additional Information
- This role requires up to 100% travel (most weekends home) across the United States
- Candidates must be comfortable being on the road for extended periods and have the ability to independently book and manage all aspects of travel, including flights, accommodations, ground transportation, and itineraries
- Must be 21+ in order to rent a vehicle from preferred providers
