Responsibilities
- Respond promptly to customer and provider inquiries via Zendesk, email, and phone
- Offer onboarding guidance and technical support on platform usage
- Report system issues to the development team and ensure communication loops are closed
- Coordinate service requests with facility managers, ensuring maintenance compliance
- Review work order requests for cost-saving opportunities based on warranties or lease agreements
- Assist in customer-facing special projects and emergency work order monitoring
- Track performance using internal tools and reporting systems
- Conduct quarterly business review presentations and biweekly client operations meetings
- Collaborate with internal teams to support key initiatives and maintain seamless workflows
Requirements
- 1–2 years of experience in a facilities support role, ideally in fast-paced environments such as retail, hospitality, healthcare, or food service
- Proficiency in Microsoft Excel and PowerPoint
- Strong verbal and written English communication skills, with high attention to detail
- Comfortable providing support on technical platforms and responding to customer needs
- Self-motivated and reliable while working remotely, with excellent time management and organization
- Team-oriented, responsive to feedback, and adaptable in evolving environments
- High school diploma or GED required
- Willingness to be on camera during virtual meetings
Nice to Have
- Knowledge of Salesforce and Gainsight
Team
Structure: Dynamic and collaborative team environment
Additional Information
- Full-time remote role
- Must be willing to be on camera during virtual meetings
