MSX International is hiring an Express Service Coach

Responsibilities

• Deploy and maintain the foundational or enhanced express maintenance framework according to official program guidelines
• Conduct dealership consultations focused on express maintenance as specified in program materials
• Deliver remote and on-site classroom instruction to dealer teams based on the express maintenance curriculum
• Provide hands-on, in-dealership training for staff as directed by program standards
• Offer post-training phone-based support to dealership personnel
• Ensure prompt and thorough execution of dealer-specific action plans
• Apply industry best practices in express service operations including scheduling, customer greeting, repair workflows, quality checks, invoicing, vehicle return, and post-service follow-up
• Maintain regular communication with OEM national and regional representatives
• Submit detailed monthly field activity reports
• Submit weekly timesheets and expense documentation accurately and on schedule