Responsibilities
- Deploy and maintain the Basic or Advanced Express Maintenance program according to official program guidelines
- Conduct dealership consultations in alignment with the Express Maintenance program standards
- Deliver remote and in-person classroom training to dealer staff based on the program curriculum
- Provide on-the-job training for dealership employees as specified in program documentation
- Offer post-engagement phone support to dealerships
- Ensure timely and thorough completion of dealer action plans
- Apply best practices in express maintenance operations including customer appointments, greetings, scheduling, repairs, efficiency, quality checks, invoicing, vehicle delivery, and post-repair follow-up
- Maintain appropriate communication with OEM National and Regional personnel
- Submit monthly field activity reports on schedule
- Submit weekly time and expense reports accurately and on time
Work Arrangement
On-site
