Responsibilities
- Identify and probe for customers’ needs, clarify information, research issues and provide alternatives as needed.
- Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions.
- Collaborates with cross-functional teams to manage global order to cash process.
- Sourcing, Transportation, and delivery of orders throughout the entire supply chain.
- Analyzes, recommends and suggests alternative solutions to meet customer needs and/or account specific needs
Requirements
- In course or Graduated Bachelor’s degree from an accredited university related to Foreign Trade and Customs, Logistics or Business Administration. Or 1+ years equivalent experience on the fields mentioned above.
- At least 1- 2 years of customer service experience, order management and/or Logistics/Shipping, experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing.
- Intermediate English.
Nice to Have
- Experience with Microsoft Office applications including Word, Excel & Outlook.
- Experience with Reports generating, analyzing, and presenting data in an easy-to-understand format
- Knowledge and use of SAP and Sales Force
- Flexible & Adaptable with workflow processes, and priorities.
- Highly organized, have great attention to details, analytical, has a customer first mindset and be able to work in a fast-paced environment
Benefits
- 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Work Arrangement
Hybrid
Additional Information
- No travel is required, but there be occasional domestic or international travel if needed.
- Relocation Assistance: Not authorized
