Responsibilities
- Perform in-depth analysis of workflows, data structures, and technical challenges.
- Lead the design, build, testing, and maintenance of Epic solutions.
- Serve as a bridge between technical teams and clinical/business stakeholders.
- Continuously evaluate system performance and recommend enhancements.
- Provide tier-2 support for Epic application incidents, including 24/7 on-call coverage as needed.
- Troubleshoot issues within and outside your application, resolve incidents, maintenance items, enhancement requests, upgrades, and projects.
- Advocate for customer needs and promote teamwork across teams.
- Modify Epic records, tables, and master files to support application design and changes.
- Develop and maintain requirements, specifications, and test cases for new or enhanced functionality.
- Ensure test scripts reflect workflow solutions and follow quality assurance processes including change management and testing.
- Demonstrate expert understanding of supported Epic applications and their integration with other systems.
- Analyze workflows, create new ones in collaboration with SMEs, and implement solutions that improve end-user productivity and effectiveness.
- Support training teams by communicating system changes and new functionality.
- Actively participate in team and cross-team meetings, facilitate discussions, and drive next steps.
- Mentor and guide other analysts, tailoring support to individual needs.
- Lead knowledge transfer efforts and serve as a go-to resource for team members and end users.
- Assist leadership in project scoping and timeline assessment.
- Create and deliver presentations to large cross-functional groups.
- Maintain strong communication and collaboration skills, identify and implement process improvements, and contribute to strategic planning and relationship-building with other Epic customers.
Requirements
- Bachelor's degree plus 3 years of IT or business experience.
- 3 years of Epic specific experience.
- Epic certified in supporting application plus additional proficiency/certification/badges in related application area
Nice to Have
- Epic Professional Billing Certification
- Experience with claims and charge router functionality
Benefits
- medical
- dental
- vision
- short-term and long-term disability
- group term life insurance
- other optional voluntary benefits
- Wellness Presbyterian's Employee Wellness rewards program
Work Arrangement
Hybrid
Additional Information
- In office expected for individuals within 60 Miles of Albuquerque every Tues, Wed, Thurs
- Job is based : Reverend Hugh Cooper Administrative Center
- Work Shift: Days (United States of America)
- Job Exempt: Yes
- Type of Opportunity: Full time
