Maintain and update records for clients, contracts, and team members
Ensure consistent and accurate data across all systems
Modify, create, or remove cleaning assignments according to client instructions
Confirm appropriate team assignments for contracts and cleaning tasks
Review system-generated jobs and correct inaccuracies as needed
Track scheduled cleanings to verify on-time start
Reach out to teams when delays or absences occur
Reassign tasks when necessary due to changes
Report operational problems to the supervisor
Follow defined escalation procedures for issues
Answer general questions from clients
Process routine service requests and modifications
Arrange supplementary services when required
Forward complex or sensitive matters to the founder
Respond to user questions about application functionality
Assist users in navigating app features and processes
Support users in resolving input or usage errors
Record, log, and report bugs or system issues
Replicate basic technical issues and escalate to appropriate personnel (no coding or technical decisions)
Onboard new cleaning teams by introducing app usage and standard workflows
Assist new teams with setup and initial queries
Produce cleaning checklists, evaluation forms, and cleaning plans using AI tools
Revise documents following provided instructions
Prepare materials for final approval
Upload and organize purchase receipts

Remote (Worldwide)

Create, update, and maintain client, contract, and team records
Ensure data accuracy and consistency across the system
Create, modify, or delete cleaning jobs based on client requests
Verify that the correct teams are assigned to contracts and jobs
Monitor automatically generated jobs and correct errors when needed
Monitor scheduled cleanings to ensure they start on time
Contact teams in case of delays or absences
Adjust assignments when required
Communicate operational issues to the supervisor
Apply established escalation rules
Respond to general client inquiries
Handle standard service requests and changes
Coordinate additional services when applicable
Escalate complex or sensitive cases to the founder
Respond to application usage questions
Guide users through features and workflows
Help correct user-related errors
Collect, document, and report bugs or issues
Reproduce simple issues and escalate technical problems (No software development or technical decision-making involved)
Introduce the application and standard procedures to new cleaning teams
Support initial setup and answer questions for new cleaning teams
Generate cleaning checklists, evaluation grids, and cleaning plans using AI tools
Adapt documents based on provided guidelines
Prepare materials for final validation
Upload and organize purchase receipts

Wing Assistant is hiring an Executive Assistant - Part Time (French - English)