Colombia Remote (Country)

Lago is hiring an Executive Assistant (Customer Support Specialist)

Role Summary

This position provides comprehensive administrative and operational support to company leadership and ownership, specifically focused on enabling a high-performing coaching practice. The ideal candidate operates with precision, discretion, and initiative, ensuring all logistical, communication, and content needs are met efficiently and proactively.

Key Responsibilities

  • Coordinate and maintain complex executive calendars, ensuring optimal time management and conflict resolution
  • Support ownership with administrative tasks related to coaching operations, including session preparation and follow-up
  • Deliver live operational assistance during Coach Community events, including digital content uploads and platform coordination across Mighty Networks and WhatsApp
  • Manage, update, and organize training materials and collateral with meticulous attention to detail
  • Ensure meeting agendas, resources, and materials are prepared and accessible ahead of scheduled sessions
  • Facilitate internal communication across the BGOS team to maintain alignment and execution
  • Organize and maintain digital systems, documentation, and assets for long-term scalability
  • Identify inefficiencies in workflows and implement practical improvements
  • Apply AI-powered tools to enhance content development, editing, and administrative automation

Required Qualifications

  • Minimum of three years in an executive or administrative support role, preferably in fast-moving environments
  • Proven experience managing calendars, digital collaboration platforms, and executive needs
  • Strong command of written and spoken English
  • Ability to work independently and effectively in a fully remote setting
  • Solid organizational skills, sound judgment, and commitment to confidentiality
  • Basic numerical and logical reasoning abilities

Preferred Qualifications

  • Familiarity with business operating systems such as EOS or similar frameworks
  • Experience with community platforms like Mighty Networks
  • Proficiency in AI tools for content creation, editing, or workflow automation
  • Bilingual fluency in English and Spanish
  • Background in SaaS, coaching, or training organizations

Technology Environment

The role utilizes Mighty Networks, WhatsApp, AI-driven content tools, and digital collaboration platforms to support daily operations and communication.

Work Environment

This is a full-time, remote position with availability required between 6:00 a.m. and 8:00 p.m. CST, Monday through Friday, to align with team operations. The role supports team members in Colombia, Mexico, Panama, Puerto Rico, and the Philippines, with up to 15% potential for international travel based on business needs.

Compensation

Monthly compensation ranges from $1,600 to $2,000 USD, depending on experience level. The position does not include equity or additional benefits beyond internet support.

Required Skills
Calendar ManagementCustomer SupportAI Tools
About company
Lago
A high-growth company revolutionizing access to Artificial Intelligence in Brazil and the global market. They are an innovative platform that democratizes the use of over 250 advanced AI models through an integrated solution, enabling companies and professionals to access the world's most powerful AIs in one place.
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Job Details
Department Operations
Category other
Posted 2 months ago