Responsibilities
- Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
- Communicate with direct reports, manager and client on job or deadline issues
- Immediately escalate operational problems or issues to Supervisor or Manager
- Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
- Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates
- Ensure team provides outstanding service to client, while building strong customer relationships
- Produce required reports on schedule
- Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
- Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
- Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
- Assess incoming requests selecting the best equipment and/or resources for successful completion
- Make sure team follows standard operating procedures
- Train new employees on policies and procedures
- Load copiers with paper and toner as needed
- Maintain all logs and reporting documentation as required
- Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc.
Requirements
- Conduct time and absence for direct reports
- Ensure system accuracy and compliance with timekeeping policies and procedures
- Communicate with direct reports, manager and client on job or deadline issues
- Immediately escalate operational problems or issues to Supervisor or Manager
- Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
- Intake jobs by being able to interpret and understand all manners of client request
- Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
- Ensure team provides outstanding service to client
- Build strong customer relationships
- Produce required reports on schedule
- Assist the team in completing large or more complex jobs
- Conduct and oversee quality assurance process
- Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
- Assess incoming requests selecting the best equipment and/or resources for successful completion
- Make sure team follows standard operating procedures
- Train new employees on policies and procedures
- Load copiers with paper and toner as needed
- Maintain all logs and reporting documentation as required
- Must be able to lift up to 50 lbs. on a regular basis
Work Arrangement
On-site
Team
Structure: Lead with direct reports
Additional Information
- Schedule: Monday - Friday, 9:00am - 6:00pm
- Must be able to lift up to 50 lbs. on a regular basis
- Adhere to Williams Lea policies and client site policies
- Use equipment and supplies in a cost-efficient manner
