About the Role
The role involves managing Epic MyChart functionality, supporting system enhancements, training users, and ensuring compliance with clinical and technical standards.
Responsibilities
- Configure and maintain Epic MyChart modules according to organizational needs
- Collaborate with clinical and technical teams to implement system updates
- Troubleshoot and resolve patient and provider access issues
- Support system testing during upgrades and new feature rollouts
- Document configurations, workflows, and system changes
- Provide training and guidance to end users and support staff
- Ensure compliance with privacy and security regulations
- Participate in project planning and timeline development
- Analyze user feedback to improve system performance
- Work with vendors and external partners on integration efforts
- Monitor system performance and generate usage reports
- Assist in credentialing and onboarding of new providers
- Maintain up-to-date knowledge of Epic certification standards
- Lead optimization initiatives for patient portal features
- Coordinate with IT teams on infrastructure dependencies
- Support go-live activities for new implementations
- Respond to urgent system issues during critical periods
- Validate data accuracy between MyChart and core systems
- Promote patient engagement through digital tools
- Ensure accessibility standards are met for all users
Nice to Have
- Epic Cabernet certification
- Experience in a children's hospital or pediatric care system
- Advanced training in Epic implementation methodologies
- Prior experience mentoring junior analysts
- Involvement in Epic system migrations or upgrades
- Familiarity with patient portal analytics tools
- Knowledge of mobile health application integration
Compensation
Competitive salary and benefits package offered based on experience
Work Arrangement
Hybrid work model with a combination of on-site and remote work
Team
Collaborative healthcare IT environment focused on pediatric care systems
Why This Role Matters
This position plays a key role in connecting patients and families with their healthcare providers through a secure, reliable portal. Your work directly impacts patient access to care and satisfaction with digital services.
What to Expect
You will work closely with clinicians, IT staff, and Epic consultants. Expect regular meetings, system testing cycles, and on-call responsibilities during critical phases.
This position does not support visa sponsorship
