About the Role
You will be responsible for managing the company's most strategic clients, building trusted executive relationships, ensuring clients achieve clear ROI, identifying growth opportunities, and acting as a general manager for your portfolio with high autonomy and accountability.
Responsibilities
- Serve as the primary relationship owner, cultivating strong partnerships with executive and clinical leadership through consistent communication and structured business reviews.
- Define and track success metrics, develop adoption strategies, and ensure clients achieve their desired outcomes.
- Identify and execute expansion opportunities by proving value through quantifiable results such as time savings, revenue growth, and improved staff experience.
- Develop standardized consulting and support frameworks tailored to the needs of top-tier accounts.
- Advocate for client needs internally by translating operational challenges into actionable product and roadmap priorities.
Work Arrangement
Hybrid
About Us
- We’re Building the Most Impactful Healthcare Company on Earth
- We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.
- Our Mission One Human, One Doctor. We enable our customers to staff 30% of their workforce with AI by creating a shared agent architecture for scale and efficiency. All powered by our own patented, world-class models and deployed in real-world care.
About the Role
- You will own Sully’s most strategic clients and be responsible for:
- Building executive trust and strong client relationships
- Ensuring clients realize value with demonstrable ROI
- Owning expansion opportunities
- You’ll operate like a GM for your book of business: high judgment, high autonomy, high expectations.
Key Responsibilities
- Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs.
- Lead outcomes: define success metrics, build adoption plans, and ensure our clients win
- Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
- Playbook building: Build the playbook for how we consult and support our highest value accounts
- Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients
Hard Requirements
- 6+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes.
- Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.
- Preferred backgrounds: high-growth B2B startup experience, ex-founders, management consultants, and client-facing finance roles
- You operate like an owner and take extreme accountability.
- You’re metrics-driven, prioritize relentlessly, and own results end-to-end.
- Willingness to travel up to 20% for in-person client meetings and industry conferences
Key Results (First 90 Days)
- Master Sully's product, understand our client's clinical workflows, and build a point of view on "what winning looks like" for each strategic account.
- Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts.
- Deliver at least one visible client win (adoption lift, workflow unlock, expansion path).
Why Join Sully.ai?
- Revolutionizing the antiquated $800B+ Healthcare market
- 60%+ Ex-founders who have built, scaled, exited. We hire A-players
- Speed matters: we operate with urgency, autonomy, and ownership
- You’ll work on real, first-of-their-kind problems at the edge of AI and medicine
- Your work directly unlocks doctors to reclaim their time, and patients get better, faster care
Other
Willingness to travel up to 20% for in-person client meetings and industry conferences
