Drive post-sale growth for health plans and healthcare organizations by owning the lifecycle of key accounts and channel partnerships. You'll shape and execute strategic account plans with a focus on revenue expansion, contract renewals, and cross-sell initiatives, ensuring sustained client success and zero attrition.
Key Responsibilities
- Design and implement account strategies for a portfolio of strategic clients and channel partners, identifying pathways to scale and deepen engagement.
- Build trusted relationships with C-suite and senior clinical, quality, and population health leaders to position the company as a mission-critical partner.
- Lead renewal and expansion cycles, maintaining high retention rates through proactive planning and value reinforcement.
- Activate revenue through channel partners by co-developing go-to-market strategies, enabling scalable commercial models, and driving joint execution.
- Partner with Client Delivery, Product, Marketing, and Operations to refine solutions, strengthen value messaging, and influence product direction based on client insights.
- Manage forecasting for expansion and partner-originated revenue, tracking pipeline health, growth KPIs, and account performance with precision.
- Operate effectively in a fast-evolving environment, applying analytical rigor, disciplined follow-through, and strategic insight to deliver consistent results.
Qualifications
- 5–8+ years in customer success, strategic account management, or expansion sales, preferably in healthcare, digital health, or diagnostics.
- Demonstrated success meeting or exceeding revenue targets in renewal, upsell, and partner-led growth models.
- Skilled in navigating complex, multi-stakeholder environments and influencing executive decision-makers.
- Strong communicator capable of translating clinical impact, financial ROI, and strategic value to diverse leadership audiences.
- Proficient in data analysis, forecasting, and CRM management, with a disciplined approach to pipeline tracking.
- Collaborative, self-driven, and adaptable—thrives in a scaling startup with evolving priorities.
Compensation & Benefits
Offerings include competitive base salary, stock options, and a 401k program with accelerators tied to performance. Comprehensive medical, dental, and vision coverage are provided, alongside flexible work policies and unlimited vacation time.
Work Environment
This role operates in a hybrid model, balancing in-office collaboration with remote flexibility. The culture emphasizes inclusion, transparency, and continuous learning, with a focus on empowering team members to lead, innovate, and grow.
Our Commitment to Diversity
We believe diverse perspectives are essential to solving complex healthcare challenges. We welcome applicants of all backgrounds, including race, color, religion, gender identity, sexual orientation, national origin, disability, and veteran status. Our goal is to build teams that reflect the communities we serve and foster innovation through inclusion.
