Responsibilities
- Lead engineering efforts for internal business systems that support enterprise functions including people, finance, and growth.
- Strengthen engineering quality, consistency, and team well-being to ensure predictable delivery of product objectives.
- Report directly to the Senior Vice President of Product Management within Application Management and Development.
- Provide career mentorship to technical discipline leads in engineering, quality assurance, automation, DevOps, and SRE roles.
- Serve as a technical and career guide rather than a day-to-day operational manager for delivery teams.
- Develop engineering leadership talent through structured mentorship, skill growth, and defined career progression paths.
- Identify gaps in technical capability and lead targeted improvement programs including training and hiring support.
- Contribute to hiring success by shaping job definitions, taking part in interviews, and supporting onboarding of new engineers.
- Collaborate with delivery leadership to optimize team resourcing, balance workloads, and eliminate knowledge silos.
- Create and maintain a lightweight engineering handbook with coding standards, CI/CD policies, and security practices.
- Establish a proactive strategy for managing technical debt with visibility, prioritization, and measurable reduction goals.
- Ensure uniformity in platform and integration engineering practices across technical domains.
- Encourage practical use of artificial intelligence to enhance speed, quality, and reliability in engineering and internal systems.
- Work with product and delivery teams to identify technical constraints, risks, and dependencies early in planning cycles.
- Define and oversee test automation strategies and quality benchmarks tailored to individual teams or domains.
- Champion site reliability engineering principles, including incident response, reliability targets, and post-mortem learning.
- Improve uniformity in release processes, testing rigor, and system operability across engineering teams.
- Promote standardized DevOps practices such as incremental delivery, trunk-based development, and automated quality checks.
- Foster a culture of documentation and knowledge sharing using runbooks, architecture decision records, and onboarding materials.
- Collaborate with product leadership to define and monitor Definitions of Ready and Done for development work.
- Align engineering execution with organizational frameworks to ensure consistent, high-performance team operations.
- Act as the primary engineering liaison to product leadership, clarifying decision ownership and ensuring technical health.
- Participate in enterprise architecture governance to validate solution feasibility, maintainability, and design consistency.
- Define a clear boundary of responsibilities: delivery teams manage scope and outcomes, while engineering leadership owns standards, quality, and execution health.
Team
Reports to the SVP of Product Management and provides career guidance to discipline leads in engineering, QA, automation, DevOps, and SRE, while supporting technical leads through coaching and community engagement.
Team
Reports to SVP of Product Management (Application Management and Development). Directly career-coaches discipline leads (e.g., Engineering, QA/Automation, DevOps/SRE) and supports Tech Leads / Engineering Leads through coaching and community leadership.
