About the Role
Lead the review and validation of eligibility determinations for disaster recovery applications, ensuring accuracy, consistency, and adherence to program rules and federal regulations.
Responsibilities
- Supervise quality assurance and quality control processes for eligibility determinations in disaster recovery initiatives
- Evaluate application data for accuracy, completeness, and compliance with established criteria
- Identify discrepancies and recommend corrective actions in application processing workflows
- Develop and maintain QA/QC checklists and review protocols
- Train team members on quality standards and review procedures
- Monitor performance metrics and report on QA/QC outcomes
- Collaborate with program managers to resolve complex eligibility cases
- Ensure alignment with federal disaster recovery program requirements
- Conduct regular audits of processed applications
- Support process improvements to enhance review efficiency and accuracy
- Maintain documentation of QA/QC findings and resolutions
- Escalate systemic issues to appropriate stakeholders
- Participate in cross-functional teams to refine eligibility policies
- Review appeals and reconsiderations for quality compliance
- Ensure data privacy and security standards are followed
- Provide feedback to application processors based on audit results
- Track trends in errors or inconsistencies to inform training needs
- Assist in developing onboarding materials for new QA/QC staff
- Coordinate with IT teams to validate system changes affecting eligibility
- Support disaster recovery readiness and response activities
- Ensure timely completion of QA/QC cycles within deadlines
- Maintain up-to-date knowledge of program guidelines and updates
- Facilitate communication between technical teams and program leadership
- Prepare periodic reports for senior management
- Promote a culture of continuous quality improvement
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote with flexible scheduling options
Team
Part of a national disaster recovery support team focused on program integrity and service delivery
Security Clearance
Position requires the ability to obtain a public trust clearance
Travel Requirements
Minimal travel may be required for team meetings or training events
Not available for this position
