Responsibilities
- Collaborate with the client's E-billing Manager to address temporary or special e-bill management needs and client inquiries.
- Submit electronic invoices and accruals monthly, manage client transitions to e-billing systems, and provide ongoing support to attorneys and clients on e-billing matters.
- Manage a high volume of complex e-submission tasks for major corporate clients, adhering strictly to client-specific rules, internal procedures, and firm policies.
- Serve as a point of contact between billing teams, administrative staff, and client personnel, delivering expert guidance on electronic billing processes.
- Coordinate with attorneys, secretaries, and client representatives to reprocess invoices and implement corrective measures for future accuracy.
- Enter, manage, and update client data in billing platforms and external client portals, ensuring consistency and synchronization with the firm’s billing system.
- Support e-billing system administration by assisting supervisors with user access management, password resets, security permissions, budget entries, status reporting, and matter setup across multiple systems.
- Conduct detailed reviews and analyses of client accounts, focusing on collections performance, billing rates, and invoices that were reduced or rejected.
Work Arrangement
Remote
