At Philips, our mission to provide quality healthcare everywhere starts with robust infrastructure. We are looking for a DXR Remote Service Advocate to ensure sustained connectivity for targeted IS systems across the North American market. You will own connectivity-related events from initiation to completion, directly supporting our customer care and remote service capabilities.
What You'll Do
- Ensure sustained connectivity in targeted IS systems across the NA Market, assuming ownership of connectivity-related events from start to finish.
- Improve connectivity of remote devices via technologies like IPSEC/SSL VPN tunnels and DSS.
- Support network infrastructure improvement projects and resolve basic network and technical application problems.
- Utilize strong communication skills with local service, customer IT, and other groups involved in the Philips Remote Services (PRS) escalation process.
- Implement best practices and process improvements while diagnosing problems, applying effective solutions, and determining follow-up actions.
- Escalate unsolved problems to helpdesk organizations when needed and communicate progress to project leadership.
- Initiate, support, and drive remote connectivity performance improvement programs within the Market.
What We're Looking For
- High School Diploma/GED required.
- 3+ years of helpdesk/support and/or Customer Services/Customer Relations experience.
- Ability to successfully perform the minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this Field Service position.
- US work authorization.
- Must reside within the United States of America.
Nice to Have
- CCNA certification preferred.
- Bachelor’s degree preferred.
- Good understanding of networking concepts (CCNA level preferred).
Team & Environment
This role is part of the Customer Care Solution Center organization within Services and Solutions Delivery at Philips.
Benefits & Compensation
- Hourly pay ranges vary by state group: $26.03-$41.65 (AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, WV), $27.40-$43.85 (AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, WY), $28.77-$46.04 (AK, DE, MD, NY, RI, WA), $30.69-$49.11 (CA, CT, DC, MA, NJ).
- Annual incentive bonus, sales commission, and long-term incentives potential.
- Comprehensive Philips Total Rewards benefits program.
- Generous PTO.
- 401k with up to 7% match.
- HSA with company contribution.
- Stock purchase plan.
- Education reimbursement.
Work Mode
This is a fully remote position for candidates residing anywhere in the United States.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
