About the Role
The role involves delivering high-quality customer support to Dutch-speaking users, resolving inquiries efficiently and maintaining positive client relationships through clear communication and problem-solving.
Responsibilities
- Respond promptly to customer inquiries in Dutch
- Troubleshoot and resolve client issues effectively
- Maintain accurate records of customer interactions
- Escalate technical problems when necessary
- Follow company procedures for support workflows
- Communicate clearly and professionally in writing
- Adhere to service level agreements
- Assist with onboarding new customers
- Provide feedback to improve support processes
- Collaborate with internal teams to resolve cases
- Stay updated on product changes and policies
- Handle customer complaints with empathy
- Ensure data privacy and confidentiality
- Work flexible hours as needed
- Use support software and ticketing systems
- Maintain a high level of customer satisfaction
- Report recurring issues to supervisors
- Follow up on unresolved tickets
- Participate in team meetings and training
- Meet performance metrics and KPIs
- Adapt to changing priorities
- Support multiple service channels
- Maintain a professional tone in all communications
- Contribute to knowledge base articles
- Uphold company values in customer interactions
Compensation
Competitive salary based on experience
Work Arrangement
Remote
Team
Customer support team serving Dutch-speaking clients
Location
- Remote position based in Greece
- Applicants must reside in Greece
Language Requirements
- Native or near-native proficiency in Dutch required
- Professional working level of English necessary
Not available
