Responsibilities
- Answer inbound phone calls and support Westgate Owners with document‑related inquiries
- Review, verify, and process ownership documents for accuracy and completeness
- Update Owner information and document details in internal systems
- Communicate professionally with Owners and internal departments
- Follow documentation standards, compliance guidelines, and processing timelines
- Perform data entry, filing, scanning, and electronic record management
- Provide clear explanations of processes and next steps to Owners
- Support team members with projects and additional tasks as assigned
Requirements
- Bilingual (Spanish/English)
- Strong customer service, call handling, and documentation skills
- Ability to interact directly with Owners, Sales, Quality Assurance, and multiple internal teams
- Professionalism on the phone
- Strong attention to detail
- Ability to multitask between screens and systems
- Comfort working in a structured, fast‑paced environment
- Organized and customer‑focused
- Thrive in a team setting
Additional Information
- Full-time position
- Hybrid work mode
- On-site requirement for the first 90 days
- Immediate hiring
- High Spanish-speaking call volume
