Responsibilities
- Coordinate daily assignments for field service technicians.
- Communicate directly with clients requiring service support.
- Respond to incoming phone calls from customers.
- Initiate outbound calls to arrange service appointments and pursue future business opportunities.
- Examine service documentation to verify accurate billing and compliance with field protocols.
- Organize and categorize service reports for input into accounting systems.
- Keep the customer information database current and accurate.
- Deliver top-tier customer service consistently.
Benefits
- 401(k) plan available
- Employer 401(k) matching
- Dental insurance coverage
- Health insurance coverage
- Life insurance
- Paid time off
- Vision insurance
Work Arrangement
On-site
Other
- Schedule: Monday-Friday 7am-4pm or 8am-5pm with rotating weekends approximately once a month (remote option available on weekend days)
- Expected hours: 40 per week
- Job Type: Full-time
- Work Location: In person
- Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance
