Responsibilities
- Lead, develop, and maintain a team of 8 engineers across infrastructure, DevOps/SRE, and end-user support through technical mentorship, career growth planning, and performance oversight.
- Define and execute the platform strategy and roadmap to support business objectives and customer service commitments.
- Monitor and report on key operational metrics such as system availability, MTTR, change success rates, incident frequency, and cloud cost efficiency to the CTO and executive leadership.
- Drive platform planning and execution in alignment with product requirements, business goals, and SLAs.
- Implement structured operational processes including incident reviews, change advisory meetings, service desk performance tracking, team retrospectives, and cultural improvement initiatives.
- Manage the design, deployment, and 24/7 operations of a hybrid infrastructure environment combining Azure and on-premises systems for production and corporate use.
- Ensure systems are highly available, scalable, performant, secure, and cost-effective across all environments.
- Directly contribute to the architecture and implementation of cloud networking, identity management (Azure AD/Entra, RBAC), storage, backup, monitoring, and observability solutions.
- Lead cloud cost optimization through rightsizing, reserved instances, architectural refinements, and governance policies across Azure workloads.
- Set and enforce standards for networking, security, identity, logging, alerting, and operational consistency.
- Advance DevOps and SRE adoption by establishing CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep), containerization with Kubernetes, and modern deployment methods.
- Personally deploy and manage Kubernetes clusters, container orchestration, service mesh, and cloud-native design patterns.
- Institute SRE practices including error budgets, SLOs/SLIs, blameless post-incident reviews, observability via metrics/logs/traces, and a culture of reliability.
- Enhance CI/CD tooling and workflows to accelerate releases, reduce deployment risk, and boost developer efficiency.
- Establish change management protocols that include risk evaluation, testing, communication, and rollback plans while maintaining speed, safety, and audit compliance.
- Implement security and compliance measures covering access controls, monitoring, vulnerability handling, incident response, and audit trail collection.
- Enforce infrastructure security standards including network segmentation, firewall policies, encryption (at rest and in transit), secrets management, and privileged access controls.
- Lead response to infrastructure and platform incidents, including root cause analysis, resolution, and process enhancements.
- Own the disaster recovery strategy: define RPO/RTO targets, design multi-region and hybrid DR solutions, create runbooks, and conduct regular testing.
- Ensure reliable backup and recovery across critical systems with documented procedures and verified restore capabilities.
- Oversee desktop, endpoint, and telecom services—including laptops, mobile devices, collaboration tools, and voice systems—to deliver secure, dependable user experiences.
- Implement IT service management processes for incidents, service requests, problem resolution, and asset tracking with defined SLAs and user satisfaction tracking.
- Manage vendor relationships for infrastructure, telecom, SaaS, and managed services, including contract reviews, license optimization, and service quality assurance.
Work Arrangement
On-site — Charlotte, NC
Team
Team of 8 engineers spanning Infrastructure/Network, DevOps/SRE, and Desktop/End-User Support
Work Arrangement
This role is 100% onsite in Charlotte, NC.
Team
- Team size: 8
- Structure: Team of 8 engineers across Infrastructure/Network, DevOps/SRE, and Desktop/End-User Support
Other
- This position is 100% Onsite in Charlotte, NC.
- This position is a 50% hands-on and 50% management type of a role.
- Hands-on capabilities with infrastructure/data center management, cloud transformation and DevOps is necessary for this role.
