About the Role
Lead the technical services function by driving operational excellence, managing infrastructure strategy, and supporting product development through hands-on leadership and long-term planning.
Responsibilities
- Direct the strategy and execution of technical operations
- Oversee system architecture and infrastructure planning
- Ensure high availability and performance of core platforms
- Manage incident response and disaster recovery protocols
- Lead capacity planning and scalability initiatives
- Supervise technical support teams and service delivery
- Develop and maintain operational policies and procedures
- Collaborate with engineering on deployment workflows
- Drive adoption of automation and monitoring tools
- Evaluate and integrate new technologies
- Maintain compliance with security and regulatory standards
- Coordinate with external vendors and partners
- Optimize cloud and on-premise resource usage
- Mentor senior technical staff and support career development
- Establish KPIs and report on team performance
- Support product launches with technical readiness assessments
- Manage technical documentation and knowledge sharing
- Lead root cause analysis for critical system issues
- Align technical strategy with business objectives
- Foster a culture of reliability and continuous improvement
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexibility based on team and project needs
Team
Collaborative environment with engineering, product, and operations teams
Leadership Expectations
- Set vision and direction for technical services organization
- Promote accountability and transparency across teams
- Drive alignment between technical capabilities and business goals
- Champion innovation while maintaining system stability
Technology Stack
- Primary use of cloud infrastructure with multi-region deployment
- Containerization and orchestration via Kubernetes
- Monitoring stack includes Prometheus and Grafana
- CI/CD powered by Jenkins and GitOps practices
- Infrastructure as code using Terraform
