Obetz or Groveport On-site

1-800-Flowers.com is hiring a Director of Operations

Responsibilities

  • Lead operations at two Ohio facilities with full profit and loss responsibility.
  • Oversee fulfillment, distribution, assembly, inventory, and support functions to ensure timely and accurate order delivery.
  • Develop and implement site-specific strategies that support company-wide operational objectives and readiness for peak periods.
  • Monitor and improve key performance indicators such as safety, quality, productivity, service levels, throughput, and cost efficiency.
  • Recruit, develop, and manage a multi-site leadership team focused on operational excellence.
  • Promote a workplace culture rooted in accountability, employee engagement, inclusion, and ongoing improvement.
  • Plan and manage staffing needs to accommodate seasonal demand changes.
  • Ensure leadership continuity through robust succession planning and development programs.
  • Apply Lean methodologies to identify and execute improvements in efficiency, quality, and waste reduction.
  • Standardize processes and share best practices across both locations.
  • Use performance data to optimize labor utilization, workflow balance, and order accuracy.
  • Lead safety initiatives and ensure compliance with OSHA and internal safety policies.
  • Uphold strict quality control and adherence to regulatory requirements.
  • Ensure operations meet company policies, food safety standards where relevant, and environmental guidelines.
  • Collaborate with departments including Supply Chain, HR, Finance, and Customer Service to align end-to-end operations.
  • Support strategic projects such as network optimization, peak season planning, and capital expenditure planning.
  • Serve as the main point of contact between site operations and executive leadership for performance reporting and strategic initiatives.

Work Arrangement

On-site

Team

Multi-site operations leadership across Obetz and Groveport facilities in Ohio.

Team

Structure: Multi-site operations leadership across Obetz and Groveport facilities in Ohio.

Required Skills
Operations ManagementTeam LeadershipProcess ImprovementBudget ManagementInventory ManagementLogisticsStrategic PlanningCustomer serviceVendor ManagementProject ManagementCommunication
About company
1-800-Flowers.com
Sells flowers and gifts through an e-commerce platform, delivering via a network of local florists and company-owned facilities.
All jobs at 1-800-Flowers.com Visit website
Job Details
Department Engineering
Category management
Posted 3 months ago