Hybrid

Phiture is hiring a Director of Network Engagement & Customer Success

Responsibilities

  • Collaborate with the SVP to manage end-to-end onboarding and integration of new partners, including those acquired through mergers, acquisitions, or Medicare Advantage expansions.
  • Align partner workflows with dementia care operations, ensuring adherence to internal performance and compliance benchmarks.
  • Drive expansion initiatives within established partnerships, identifying opportunities in new markets or service offerings post-integration.
  • Act as the main point of contact and relationship lead for high-priority network partners.
  • Track partner performance metrics and deliver proactive support to ensure success in dementia clinical programs.
  • Implement and manage clinical programs and value-based care models to achieve top-tier patient outcomes.
  • Build strong operational knowledge to train and coach internal teams, while identifying process improvements for greater efficiency.
  • Oversee reporting, billing, compliance monitoring, and partner-specific invoicing and operational summaries.
  • Coordinate with Clinical Operations, Business Development, Growth, and Finance teams to maintain accurate documentation and performance insights.
  • Contribute to building dashboards and analytical tools that guide business strategy and internal decision-making.
  • Help develop leadership presentations, external materials, and lead internal performance reviews.
  • Partner with clinical, care navigation, finance, and business development teams to integrate partner feedback into service design and innovation.

Compensation

Pay Range for Posted Region $120,000 - $135,000 USD

Required Skills
Customer SuccessAccount ManagementTeam LeadershipStrategic PlanningCommunicationAnalyticsProcess ImprovementRelationship BuildingCross-functional Collaboration
About company
Phiture
Phiture is a mobile growth consultancy working with the teams behind leading apps like Adobe, Headspace, and LEGO®, setting the standard for growth in the digital world.
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Job Details
Category management
Posted 7 months ago