About the Role
Oversee the end-to-end implementation lifecycle for new clients, translating business requirements into actionable plans and driving timely execution across departments.
Responsibilities
- Manage the full implementation process from onboarding to go-live
- Work closely with clients to understand their operational workflows
- Develop project timelines and coordinate internal resources
- Translate client needs into technical and operational requirements
- Lead cross-functional teams including engineering, product, and support
- Monitor project milestones and ensure adherence to deadlines
- Identify and mitigate risks that could delay implementation
- Maintain clear communication with stakeholders throughout the process
- Ensure all client configurations meet compliance and security standards
- Train client teams on system functionality and best practices
- Gather feedback during implementation to improve processes
- Collaborate with product teams to relay client-driven feature requests
- Optimize implementation frameworks for efficiency and scalability
- Support the development of onboarding documentation and templates
- Track key performance metrics for implementation success
- Drive process improvements based on post-launch reviews
- Serve as the primary point of contact for client implementation leads
- Coordinate integration efforts with third-party systems
- Ensure data migration is accurate and securely handled
- Maintain alignment between client expectations and delivery timelines
- Support sales during pre-contract stages with implementation insights
- Contribute to client retention by ensuring smooth adoption
- Standardize implementation playbooks across client segments
- Escalate critical issues to senior leadership when necessary
- Promote a client-centric culture within the implementation team
Nice to Have
- Master’s degree in health informatics, business administration, or related area
- Certification in project management (e.g., PMP)
- Direct experience in digital health or telehealth platforms
- Background in clinical operations or healthcare delivery
- Familiarity with HIPAA and HITRUST compliance frameworks
- Experience with electronic health record integrations
- Knowledge of regulatory requirements for health software
- Leadership experience in remote or distributed teams
- Client-facing experience in enterprise sales cycles
- Proven ability to scale implementation processes
Compensation
Competitive salary with equity and benefits package
Work Arrangement
Hybrid
Team
Collaborative team focused on client success and scalable product delivery
Why This Role Matters
This position plays a critical role in ensuring clients successfully adopt and utilize the platform, directly influencing satisfaction, retention, and long-term growth.
What We Believe
We believe effective healthcare technology must be intuitive, reliable, and implemented with deep respect for clinical workflows and patient safety.
Available
