Requirements
- 8+ years of Customer Success experience, with at least 3+ years leading CS teams in B2B SaaS with both self-serve and sales-assisted motions.
- Proven track record scaling CS organizations in early-stage to growth-stage startups.
- Strong background in PLG environments, with experience aligning CS motions to both self-serve and sales-assisted journeys.
- Excellent leadership, coaching, and people-development skills.
- Highly operational, with proven ability to build scalable systems, playbooks, and processes that enable consistent execution across teams.
- Strong analytical mindset with the ability to translate data into strategy & decisions.
- Exceptional cross-functional collaboration skills, especially with Product, Sales, and Marketing.
- Passionate about delivering an outstanding customer experience and building long-term relationships.
- Aptitude for quickly learning and adapting to new technologies, tools, and systems.
- Exceptional communication skills, with the ability to distill complex concepts into clear, actionable narratives for diverse audiences.
Benefits
- 1st week of employment is mandatory PTO!
- 1 Friday off per month (we call those our laundry days!)
- Company wide paid shutdown for the week between Christmas and New Years
- Flexible time off
- 80% employer paid benefits
- RRSP/401k match
- Generous Parental Leave policy
- We host 2 retreats per year and great team building activities
- Ample learning and development opportunities to continue growing your career
- Home office setup stipend
- Internet and phone allowance
- Remote first culture
- Weekly Friday paydays!
Additional Information
- We’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too. And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️
- We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers. If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com. Your safety and security are important to us — thank you for your vigilance!
