Responsibilities
- Create structured feedback systems with field engineers and leadership to detect service deficiencies and supplier challenges.
- Convert supply chain objectives into practical improvements in service execution.
- Represent field operations during strategic supply chain discussions to ensure frontline perspectives are integrated.
- Manage the deployment of updated service procedures across all regions, ensuring acceptance and proper training.
- Design and distribute communication resources to help field managers implement service strategies effectively.
- Model collaborative behavior by fostering trust and strong working relationships across teams.
- Demonstrate experience resolving complex operational issues and managing high-pressure scenarios.
- Assist quality and regulatory affairs teams in maintaining compliance with internal policies, ISO standards, and government regulations.
- Possess technical knowledge across multiple medical device types and original equipment manufacturers.
- Lead teams through influence rather than authority, with a high degree of autonomy.
- Manage competing priorities and oversee several initiatives concurrently.
- Produce clear written materials, presentations, and reports for diverse audiences.
- Maintain strong organizational abilities and efficient time management.
- Demonstrate proficiency in MS Office applications and adapt quickly to CMMS platforms.
- Travel to supplier and client locations as needed for audits, meetings, or training sessions.
- Provide on-call support outside standard business hours, including weekends, when required.
- Carry out additional responsibilities as assigned by leadership.
Benefits
- Medical insurance coverage
- Dental insurance
- Vision care benefits
- Life and accidental death insurance
- Short- and long-term disability protection
- Retirement savings plan
- Flexible paid time off policy
- Paid holidays, varying by location and state
- Employee shopping discount program
- Wellness and health promotion initiatives
- Access to a discounted marketplace
- Identity theft prevention services
- Pet insurance options
- Commuter expense benefits
- Employee Assistance Program (EAP)
- Flexible Spending Accounts (FSAs)
- Paid leave for new parents
- Personal leave entitlement
Work Arrangement
Remote position with required travel across the United States
Team
Operates in a matrixed structure connecting supply chain leadership with field operations teams
Team
Matrixed environment involving supply chain leadership and field-level operations.
Other
- This is a remote role which requires travel across the US.
- Location preferences include but not limited to: Texas, California.
- Available for after hours and weekend support as needed.
- Certain positions may require Florida Level 2 background screening.
- Applications are accepted on an ongoing basis.
- Intelas maintains a drug-free workplace.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
- The Company reserves the right to modify or change the essential functions of the job based on business necessity.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.
