Requirements
- Leader with an ownership mindset and accountability for outcomes. 7-10+ years in marketplace operations, with at least 5+ years leading and scaling teams including managers.
- Marketplace operator at heart. You've built and scaled operations at one of the most elite supply/demand marketplaces — Uber, Airbnb, DoorDash, Instacart, Lyft, Amazon, or similar. You deeply understand supply/demand dynamics.
- Builder, hands-on with AI. You design and ship efficient operational workflows yourself. You've leveraged AI and agentic tools to streamline complex operations
- Expert at optimizing complex operations. You've designed and scaled marketplace processes, replaced manual workflows with durable systems, and made operations more efficient as the business grew.
- Analytical problem-solver who drives data-driven decisions. Demonstrated expertise in data and modeling, including SQL and Excel.
- Systems thinker. You see the marketplace as a system. You understand how supply behavior, demand patterns, product surfaces, and operational workflows interact, and you design feedback loops, not just dashboards.
- Able to address near-term business challenges while also optimizing for the medium and long-term. You can move fast without losing sight of the durable build.
- Experienced team manager. Track record of building and scaling effective teams — coaching, giving direct feedback, and developing people who go on to do bigger things.
- Executive-ready. Comfortable presenting to and influencing senior leadership. You can take complex operational reality and translate it into a clear narrative.
Nice to Have
- Healthcare, telehealth, or workforce management experience
- Familiarity with multi-state clinician workforce dynamics — including licensure, credentialing, and 1099 vs. W-2 structures
- Experience standing up agent-augmented operational workflows from the ground up
- Background in workforce management, scheduling systems, or supply optimization at a regulated workforce marketplace
Work Arrangement
Hybrid — Austin, TX, Chicago, Atlanta, Bay Area, Seattle, New York, Denver, USA Remote
Additional Information
- 10% bonus in addition to base compensation
- Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations
- The role will remain open until July 31, 2026
- Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position
- As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including: - Medical, Dental and Vision - Ancillary: Life, Short and Long Term Disability - 401K match - Flexible PTO - Parental Leave - Stock options - Additional programs and perks
- Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.
