Hologram is a category-defining company transforming care for women. We are hiring a Director of Client Success to build and lead strategic relationships with employer partners. You will own retention and growth, serve as a partner to clients, and help shape the future of commercial strategy.
What You'll Do
- Own a portfolio of high-value employer accounts.
- Serve as the voice of the clients in company strategy, product roadmap, and service delivery decisions.
- Partner with GTM leadership on commercial forecasting and account strategy.
- Deliver best-in-class retention and consistent expansion across accounts.
- Drive enrollment marketing strategy, expansion playbooks, and executive alignment.
- Build business impact narratives rooted in clinical outcomes, access, cost savings, and patient experience.
- Partner with Marketing to deploy engagement campaigns that drive member activation.
- Lead QBRs and executive reviews that clearly tie client goals to measurable results.
What We're Looking For
- 8–10+ years in Client Success.
- Deep experience in digital health or telehealth.
- Proven track record in owning renewals and expansions.
- Experience with large employer groups.
- Strong data fluency – can build/read dashboards, interpret trends, and use ROI storytelling.
- Executive presence and comfort influencing SVP/C-suite stakeholders.
- Operational rigor – CRM hygiene, forecasting, and playbook creation.
- Builder mindset – process, structure, and creativity.
Team & Environment
You will report directly to the Chief Commercial Officer and join a mission-driven team with massive growth ahead.
Benefits & Compensation
- Full health benefits.
- Flexible PTO.
- Compensation + Equity aligned to growth and experience.
Work Mode
This is a remote position open to US-based candidates.
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
