Responsibilities
- Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally)
- Perform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives
- Educate and prepare customers for My Intuitive+ including customer onboarding
- Monitor and drive the digital products utilization by customers and clinical users
- Drive continuous expansion of the user base by working with key hospital staff and thought leaders
- Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution
- Lead clinical teams through training sessions, helping them understand system operation
- Onboard, coach, and mentor new and existing team members
- Participate in the training and launch of new products and/or procedures
- Participate in departmental and cross-functional projects to develop or improve Intuitive processes, deliverables, and other material
- Build excellent relationship with internal colleagues, such as dV sales and clinical teams, digital support, marketing and field service
- Support complex customer events involving multi-departmental collaboration and multi-faceted solutions
- Be a resource to the clinical and administrative team, providing guidance and insight on the use of the Intuitive Hub System
- Provides feedback based on client experiences to support and product develop team for process improvements
- Prospect for digital solution expansions and upgrades existing base
Requirements
- Highly motivated and experienced clinical support professional
- Background in digital technology
- Expert knowledge of Intuitive’s Digital Solutions including Intuitive Hub and daVinci5 (incl. MyIntuitive+)
- Ability to perform customer onboardings, workflow analysis, optimization, training, and application support
- Experience leading customer meetings and training in clinical settings
- Proven ability to build and maintain relationships with Key Opinion Leaders, key decision-makers, surgeons/physicians, nurses, and IT managers
Work Arrangement
Remote (Country)
Team
Structure: Cross-functional collaboration with dV sales, clinical teams, digital support, marketing, and field service teams.
Additional Information
- Candidate must be able to support customers across Benelux, Austria, and Switzerland
- Frequent travel likely required within the assigned region
- Must be able to lead training sessions remotely, onsite, and at tradeshows
- Must provide feedback from client experiences to product development teams
