Responsibilities
- Support & Maintenance: provide support for IT-related issues and help with office systems.
- User Management: manage onboarding, offboarding, permissions, and user lifecycle processes across
- Prepare workplaces for new users (Apple laptops, standard PC)
- SaaS Management: perform configuration and administration of services such as Jira, Google Workspace, Slack and other platforms.
- IT Project Implementation: perform complex tasks involving audits, process automation, and migration of users and data between systems; evaluate, analyse, and implement new IT systems and tools.
- Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance.
- Install and configure network equipment, commission new facilities.
- Prepare manuals for setting up and using the software.
Requirements
- Google Workspace
- Jira Datacenter / Cloud administration: deep configuration for JSM, Jira Software, Jira Asset Management
- Mobile Device Management (MDM)
- Solid experience working with network infrastructure and hardware
- Good understanding of protocols and technologies: HTTP, DNS, SMTP, IMAP, DHCP, ICMP
- Proficiency in Linux / macOS / Windows systems administration (installation, maintenance, CLI usage)
- Basic scripting skills (bash / python / google scripts) for routine tasks automation
Benefits
- Salary range: £27,000 - £35,000 per annum.
- Private healthcare – Once probation period is passed.
- Embrace parenthood with 18 weeks generous paid leave after completion of 15 months’ ‘continuous service’
- Pension contribution – 5% of the salary.
- 28 annual leave days plus all Bank Holidays in each holiday year in England and Wales.
- 10 days working from anywhere in the world following completion of probationary period.
- Mobile phone bill paid to the value of £80.00 per month (Subject to BiK taxation).
- Office Lunches – Deliveroo to the value of £14.00 each day.
- Great work culture, onboarding, and team support.
- Casual dress code.
- Use of Apple MacBook Pro laptop – Mouse and Keyboard.
- AirPods Headset.
Work Arrangement
Hybrid — Guildford, 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL
Team
Reports to: IT Manager
Additional Information
- Working Hours/Arrangements: 40 hours per week (9am to 6pm, including one hour of unpaid break), Mondays to Thursdays – office based; Fridays – work from home.
- Location: Guildford office – 2nd Floor, 2000 Cathedral Square, Cathedral Hill, Guildford GU2 7YL
- Must be able to get to our Guildford-based office 4 days per week.
- Probation period mentioned in benefits (private healthcare and working from anywhere eligibility).
- 18 weeks paid parental leave after 15 months of continuous service.
- 10 days working from anywhere in the world after probation.
- Mobile phone bill reimbursement up to £80/month (subject to BiK taxation).
- Office lunches via Deliveroo up to £14/day.
- Equipment provided: Apple MacBook Pro, mouse, keyboard, AirPods headset.
