Responsibilities
- Provide desktop support to company employees, both on-site and remotely, for desktop and laptop hardware issues, software faults, email, telephony systems, and in-house applications.
- Maintain all IT kit based onsite and provide hands-on assistance to other IT teams and remote users.
- Manage tickets, provide hardware & software support, perform fault finding, troubleshooting, deployment, and networking tasks.
- Ensure compliance with internal and external security audits and accreditations.
- Deliver Tier 1 / Tier 2 support for end-user devices and applications in line with SLAs and operational targets.
- Install, configure, maintain, and upgrade desktop/laptop hardware, operating systems, and enterprise applications.
- Support network connectivity including LAN, Wi-Fi, and perform basic troubleshooting of network-related issues.
- Assist with voice and contact-centre technologies, including headsets, phones, cabling, and related software.
- Diagnose faults through user interaction, perform troubleshooting, and escalate issues where required.
- Support device provisioning, onboarding, and offboarding activities.
- Maintain accurate records of incidents, requests, and assets using ITSM tools.
- Perform break/fix support, repairs, and equipment replacements as required.
- Support remote and on-site users across distributed locations.
- Participate in out-of-hours and on-call support as part of a rotating roster.
- Follow security, compliance, and IT procedures, contributing to audits and risk reduction.
- Provide a high level of customer service, ensuring minimal disruption to business operations.
- Contribute to continuous improvement, documentation, and knowledge sharing within the IT team.
Work Arrangement
Hybrid
Additional Information
- Travel to other Teleperformance sites within the UK may be required on occasion.
- Participation in out-of-hours and on-call support as part of a rotating roster.
