Responsibilities
- Responsible for working and resolving all back-end high dollar, complex, and aged physician billing denials as assigned.
- Reviews and completes continuous daily work queue volume for related denials.
- Responsible for working and responding to all customer service inquiries in regard to physician billing-related patient accounts as assigned.
- Responsible for work claim rejections due to physician billing-related issues returned by the payor preventing claims submission.
- Makes necessary updates to the Electronic Health Record (EHR) patient registration and initiates rebilling, correcting billing, or denials explanation back to customer service as assigned.
- Researches systems for active insurance coverages for self-pay balances beyond set thresholds to prevent missed cash collection opportunities.
- Works with departments throughout the organization, third-party vendors, and insurance carriers to resolve issues related to physician billing and customer inquiries.
- Works with Hospital, Professional, and Home Health Billing Teams when identifying trends that can lead to inappropriate billing to the customer.
- Working in an SBO (Single Billing Office), environment the Denial Specialist 3 will need to know Hospital and Professional Billing to assist customers with questions and accurate registration of insurance and or processing physician billing denials.
- Proactively identifies problems and opportunities for improvements related to system usage, training and end-user education, practice, and user trends and makes recommendations to the Manager of Revenue System Operations and partners with the Manager of EHR Training and/or the perspective departments with high volume/high dollar value for resolution.
- Assists in the development of reporting mechanisms to identify trends and track so that education can be performed to reduce and/or resolve high dollar/high volume values.
- Completes all assignments per the turnaround standards. Reports unfinished assignments to the Manager or Revenue Support.
- Attends meetings and serves on committees as requested.
- Achieves exemplary audit results and consistently exceeds productivity standards.
- Provides and promotes ideas geared toward process improvements within the Central Billing Office.
- Independently works on the resolution of complex claims issues, denials, and appeals.
- Completes projects and research as assigned.
- Provides support for the mentoring and training of new and end existing A/R staff as required following the training program set forth to include but not limited to policy and procedures, EHR system functionality, audits and staff reviews.
Additional Information
- Enhances professional growth and development through in-service meetings, education programs, conferences, etc.
- Compliance with policies and procedures as they relate to the job.
- Exercise care in the operation and use of equipment and reference materials.
- Performs routine cleaning and preventive maintenance to ensure the continued functioning of equipment.
- Maintains work area in a clean and organized manner.
- Refers complex or sensitive issues to the attention of the Manager of Revenue System Operations to ensure corrective measures are taken in a timely fashion.
- Accepts and learns new tasks as required and demonstrates a willingness to work where needed.
- Assists other staff as required in the completion of daily tasks or special projects to support the department’s efficiency.
- Performs similar or related duties as assigned or directed.
- As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
