Responsibilities
- Collaborate with a portfolio of 30 to 40 dealers, their operators, managers, and regional and zone teams to align on shared business objectives.
- Assess service customer experience at dealerships using customer feedback and performance data, driving improvements in customer satisfaction, service conversion rates, and loyalty metrics.
- Partner with dealers and digital district managers to evaluate marketing and merchandising strategies, ensuring alignment with brand standards, market dynamics, and customer expectations to uncover growth potential.
- Support dealerships in expanding fixed operations and optimizing OEM Parts program utilization to meet or exceed district sales targets.
- Prepare thoroughly for each remote dealer engagement by analyzing dealer performance data, setting agendas, and developing presentations focused on sales growth, customer retention, and revenue priorities for both the dealer and OEM.
Equal Employment Opportunity
- This employer values diversity and is committed to equal opportunity in employment.
- All qualified candidates will be considered for hiring without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, age, or other legally protected characteristics.
