Responsibilities
- Deliver advanced technical support for Oracle and PostgreSQL database systems
- Support cloud-based database services including EC2 and Aurora RDS for Oracle and PostgreSQL
- Serve as primary responder for high-severity, complex production database issues
- Investigate, analyze, and resolve database incidents efficiently and thoroughly
- Administer Oracle databases in Unix and Linux operating systems
- Manage multiple Oracle and PostgreSQL database environments to ensure 24x7 availability for critical applications
- Demonstrate deep understanding of Oracle RAC in versions 11g and later
- Execute project-related database tasks such as DDL creation, cloning, data refreshes, and performance optimization
- Implement and maintain database backup and recovery processes using tools like RMAN and NAS storage
- Work with development teams to diagnose and resolve application performance issues related to databases
- Lead backup, recovery, and disaster recovery planning initiatives
- Develop and maintain operating system scripts, including UNIX shell, for database automation and maintenance
- Maintain data integrity and system consistency by adhering to change control, security, and backup protocols
- Help develop and document database standards, procedures, and best practices
- Proactively detect and resolve potential database issues before they impact operations
- Take ownership of database problems and coordinate with internal teams for root cause analysis and resolution
- Interface with vendors by opening service tickets and escalating issues as needed
- Address recurring database problems through structured problem management
- Suggest improvements and assist in designing long-term database solutions
- Respond to stakeholder inquiries regarding performance, errors, storage, and capacity
- Participate in building new systems by setting up databases, schemas, monitoring jobs, and access controls
- Ensure systems are supportable through proper documentation and handoff processes before production launch
- Follow established change and incident management procedures
- Utilize Shared Services tools to log, track, and resolve technical issues
- Create and maintain technical documentation for future troubleshooting and knowledge sharing
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- Three years of IT experience, including at least two years as a DBA with Oracle or PostgreSQL
- Strong analytical, quantitative, and communication skills with a focus on customer service
- Experience in database performance monitoring and tuning
- Knowledge of storage systems such as NAS and SAN
- Ability to troubleshoot effectively under pressure
- Extensive experience with backup, recovery, and disaster recovery planning
- Capacity to quickly learn and adapt to evolving database technologies
- Excellent problem-solving and analytical abilities
- Strong interpersonal skills to collaborate in teams and work independently toward goals
- Proficiency in scripting languages such as shell, Python, or Perl
Nice to Have
- Familiarity with cloud platforms and services
- Hands-on experience with cloud migration, Oracle installation, configuration, and upgrades
- Knowledge of Oracle replication technologies including Data Guard, Streams, and GoldenGate
Benefits
- Hybrid work model with 2–3 days per week in office based on role requirements
- Flexible workplace policies supporting work-life balance, including up to 8 weeks of remote work annually
- Commitment to career growth through continuous learning and skills development programs
- Comprehensive benefits including flexible vacation, mental health days, retirement savings, tuition reimbursement, and wellness resources
- Award-winning culture emphasizing inclusion, belonging, and core values such as customer obsession and teamwork
- Opportunities for social impact through two paid volunteer days and ESG initiatives
- Meaningful work contributing to justice, truth, and transparency on a global scale
Work Arrangement
Hybrid
Team
Collaborative technical environment with cross-functional teams
Other
- Upholding objectivity, accuracy, fairness, and transparency is a core responsibility in the current environment
- We encourage qualified candidates globally regardless of race, color, sex, gender identity, national origin, religion, sexual orientation, disability, age, marital status, citizenship, or veteran status, and provide reasonable accommodations for disabilities and religious beliefs
Not specified
