GR8 Tech was looking for a Data Center Technician (On-site)

Who is Trace3? Trace3 represents a premier Transformative IT Authority, delivering distinctive technological solutions and consulting services to clients. Equipped with elite engineering prowess and dynamic innovation, we empower IT executives and organizations to achieve competitive advantages through Integrate, Automate, Innovate processes. Our organizational culture embodies a startup's spirit with the advantages of a scalable enterprise. Employees can cultivate their career trajectories while enjoying the journey! Trace3 is headquartered in Irvine, California, employing over 1,200 professionals across the United States. Major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, and San Francisco. Ready to discover technological possibilities? Come Join Us! Street-Smart - Thriving in Dynamic Times We demonstrate flexibility and resilience in rapidly changing environments. We consistently innovate and drive constructive change while maintaining strategic perspective. Our team exercises sound business judgment, making high-quality decisions efficiently and cost-effectively. We are profoundly creative, capable of exploring deep internal resources to identify positive solutions to complex challenges. Juice - The "Stuff" it takes to be a Needle Mover We are action-oriented result drivers. We lead without formal titles, empowering others through a proactive attitude. We strategically envision goals, mentally mapping checkpoints and visualizing successful outcomes. Teamwork - Humble, Hungry and Smart We are humble professionals understanding our individual impact on organizational missions. We respect colleagues, acknowledge mistakes, credit contributions, and demonstrate transparency. We generate positive leadership and solution-focused thinking. We support team members through trials and successes, appreciating individual uniqueness. About the Role: Under the Lead of Data Center Services, the Data Center Technician will provide physical support and remote-hand services to customers. *** This is a Contractor position with a 100% Onsite requirement*** What You'll Do: Data Center Infrastructure & Cabling: 30% - Support daily data center operations and execute various projects - Analyze and consult customer IT infrastructure hardware - Perform infrastructure walkthrough with customers - Manage structured cabling infrastructure projects - Elicit data center infrastructure requirements - Install, terminate, test, and label cross-connects - Perform preventative maintenance and repairs - Troubleshoot physical issues - Create various cable types - Install/move equipment as required Compute/Network/Storage Support: 30% - Identify and report problematic devices - Replace defective parts - Visually inspect equipment - Perform infrastructure readiness tests - Configure out-of-band management interfaces - Test remote system accessibility - Monitor server and network equipment maintenance - Upgrade internal system components - Maintain service documentation Asset Management: 20% - Plan and unpack received items - Conduct power tests on incoming products - Digitally scan documentation - Input device locations into databases - Record product details - Conduct inventory control - Identify and manage spare parts Other Responsibilities: 20% - Maintain high customer satisfaction - Review work orders - Participate in service transitions - Develop system documentation - Manage shipping/loading dock - Fulfill ticketing system requirements - Escort vendors - Perform crisis management - Communicate per service level agreements - Conduct root cause analysis - Follow company best practices - Mentor junior technicians - Perform additional assigned duties Qualifications: - 1-3 years technical/data center support experience - High School diploma/GED - CompTIA, A+, BICSI certifications preferred - OSI model understanding - Excellent English communication - Microsoft Office proficiency - Strong attention to detail - On-call rotation participation Estimated Pay Range: $25 - $30 USD Perks: - Comprehensive medical, dental, vision plans - 401(k) with employer match - Competitive compensation - Training programs - Stocked office locations - Collaborative culture - Work-life balance Our Commitment: We are a diverse, talented group dedicated to leadership, character, and passion. We foster an inclusive workplace valuing individual contributions, promoting innovation, and ensuring equal employment opportunities. Trace3 does not discriminate based on protected characteristics and welcomes reasonable accommodation requests.