Responsibilities
- Author, edit, and maintain the full suite of operational documentation — SOPs, work instructions, LOTO procedures, startup/shutdown procedures, EOPs, AOPs, preventive maintenance task lists, and MOP/Energized Electrical Work Permit documentation — by reviewing and interpreting vendor manuals, OEM documentation, P&IDs, technical specifications, and engineering drawings.
- Work closely with engineers, equipment vendors, SMEs, and operations supervisors to validate procedure accuracy and completeness; participate in commissioning activities, FATs, SATs, and operational walkthroughs; attend PSSRs and MOC reviews to capture and document procedural changes.
- Manage the full document lifecycle — creation, review, approval, revision, and archiving — within the site DMS; maintain revision history, version control, and change logs; apply consistent formatting and style guide standards; conduct periodic reviews to ensure continued accuracy as equipment or processes change.
- Develop and maintain procedures for critical facility infrastructure including power systems (utility feeds, transformers, switchgear, generators, ATS/STS, UPS, PDUs), cooling systems (chillers, cooling towers, CRACs/CRAHs, CDUs, economizers), and monitoring and controls platforms (EPMS, BMS/SCADA, DCIM, environmental monitoring).
- Create supporting visuals — process flow charts, annotated photographs, equipment schematics, and diagrams — using tools such as Visio, AutoCAD, or Snagit; partner with Training to convert procedures into job aids and competency assessments, and support new hire onboarding by ensuring documentation is accessible and current.
- Support change management processes by documenting as-built conditions following infrastructure modifications, equipment replacements, or system upgrades; develop and maintain energy capacity and load management documentation including circuit labeling standards, breaker schedules, and stranded capacity tracking procedures.
Requirements
- Bachelor's degree in Technical Writing, Engineering Technology, Mechanical/Electrical/Chemical Engineering, or a related technical field — OR equivalent combination of education and hands-on technical experience.
- Minimum 5 years of experience in technical writing, with a demonstrated focus on industrial, manufacturing, energy, utilities, oil & gas, chemical, or similar operations-heavy environments.
- Proven ability to read and interpret engineering documents including P&IDs, one-line electrical diagrams, equipment data sheets, mechanical drawings, and vendor IOM (Installation, Operation & Maintenance) manuals.
- Strong working knowledge of procedure writing standards such as INPO AP-907, ANSI/ASSE Z244.1, or equivalent industry frameworks.
- Proficiency in Microsoft Office Suite (Word, Excel, Visio) and at least one document management system.
- Familiarity with safety standards including OSHA PSM (29 CFR 1910.119), NFPA 70E (electrical safety), NFPA 72 (fire alarm), NFPA 75/76 (data center fire protection), and site LOTO/LOTOTO programs.
- Working knowledge of data center operational standards and frameworks including Uptime Institute Tier Standards, ASHRAE thermal guidelines (A1–A4 classifications), and TIA-942.
- Familiarity with data center critical infrastructure systems: UPS, generators, ATS/STS, PDUs, CRAC/CRAH units, chillers, cooling towers, and BMS/DCIM platforms.
- Exceptional attention to detail, organizational skills, and the ability to manage multiple projects simultaneously under tight deadlines.
Nice to Have
- Experience supporting capital projects during construction, commissioning, and startup phases.
- Familiarity with structured authoring tools (e.g., MadCap Flare, Adobe FrameMaker, Oxygen XML).
- Knowledge of DITA (Darwin Information Typing Architecture) or similar content management methodologies.
- Certifications such as STC (Society for Technical Communication) membership, Certified Professional Technical Communicator (CPTC), or equivalent.
- Experience supporting data center commissioning (Cx) programs, including writing and executing Integrated Systems Tests (ISTs), functional test scripts, and commissioning checklists.
- Experience authoring MOPs, EOPs, and AOPs in a Tier III or Tier IV data center or mission-critical environment.
- Familiarity with DCIM tools (e.g., Nlyte, Sunbird, Schneider EcoStruxure, Vertiv Trellis) and EPMS platforms.
- Certifications such as Uptime Institute ATD (Accredited Tier Designer) or AOS (Accredited Operations Specialist), BICSI DCDC, or CDCP (Certified Data Centre Professional) are a strong plus.
- Experience with CMMS platforms (e.g., SAP PM, Maximo, MP2) for linking procedures to work orders and asset records.
- Background as a field operator, technician, or engineer prior to transitioning into a technical writing role is highly desirable.
Benefits
- Competitive total compensation package (cash + equity).
- Retirement or pension plan, in line with local norms.
- Health, dental, and vision insurance.
- Generous PTO policy, in line with local norms.
Team
Team size: small
