Responsibilities
- Create data pipelines, transform and analyze data, derive insights and build reports and dashboards for stakeholders, that drive strategic and operational decision-making.
- Enhance efficiency, action and leading customer service through robust measurement, actionable KPIs, reporting, & analytics.
- Prepare data from business systems to be insight and operations ready.
- Join a small Business Intelligence team working within Operational Support
- Analyze data in Google Big Query and develop data pipelines for analysis and reporting
- Create a portfolio of reports and dashboards using Looker Studio
- Ensure business alignment, active adoption and trust in numbers
- Develop trusted data models to enable self-service analytics
- Manage the access and distribution of reports
- Implement best practice data management techniques
- Be accountable for providing information to operations managers and team leaders
Requirements
- Proficient in SQL
- Experience with relational and non-relational data sources
- Data visualization and data storytelling skills
- Understanding of data modeling concepts
- Experience in requirements gathering and stakeholder management
- Knowledge of Google Sheets
- Familiarity with fundamental statistical concepts
- Highly diligent with strong attention to detail
- Effective communicator with ability to explain complex technical subject matter to non-technical users
- Experience with data supporting a Contact Centre operational environment
Nice to Have
- Experience with Google BigQuery
- Experience using Google Looker Studio (formerly Data Studio), or similar products
Benefits
- Significant opportunities for exposure & development as the company scales up
- Competitive salary
- 25 days holiday plus Bank Holidays
- Life Insurance up to 4 times your salary
- Discounted healthcare and medical cash plans including a free Virtual GP service
- Private pension scheme
- Share options and Save As You Earn Scheme
- Range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools
- Discounts on products & services
- Access to conferences (e.g. NeurIPS, ICML)
Compensation
Competitive
Work Arrangement
Hybrid
Team
Small
Other
- Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
- We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
- Please note, if you are successful and offered a role, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Not specified
