Patrique Mercier Recruitment is seeking a Danish Speaking Customer Support professional for a leading online streaming service. You will provide outstanding support to Danish-speaking clients, resolving inquiries and technical issues to ensure a seamless viewing experience.
What You'll Do
- Provide customer support to Danish-speaking clients via phone, email, and chat.
- Assist with account management, content availability, and technical troubleshooting.
- Resolve customer complaints and proactively enhance the viewing experience.
- Document customer interactions and ensure follow-up on all queries.
- Collaborate with technical teams to troubleshoot complex issues.
- Stay updated on the latest content, features, and industry trends.
- Gather customer feedback for service and user experience improvements.
What We're Looking For
- Fluency in Danish and English, both written and spoken.
- Demonstrated experience in a customer service role.
- Excellent communication skills and a consistently customer-focused approach.
- Strong problem-solving skills and the ability to work effectively under pressure.
- Proficiency with customer support software and standard office applications.
- A detail-oriented mindset with the ability to manage multiple tasks.
- Flexibility to work varied hours, including evenings and weekends.
Nice to Have
- Experience within the entertainment or technology sectors.
Technical Stack
- Customer support software
- Standard office applications
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
