Lead Service Design and Customer Experience (CX) initiatives, considering the end-to-end customer journey, from acquisition to post-sales and ongoing relationship management.
Compile, organize, and analyze existing inputs, such as: Voice of Customer (VoC) Historical surveys and customer feedback Internal studies and previous assessments
Plan and facilitate customer listening initiatives with clients and stakeholders, including: Interviews Qualitative and quantitative research
Map customer journeys, identifying: Pain points Process bottlenecks Opportunities for improvement and optimization
Support the definition and evolution of the desired experience model, considering: Unified vs. segmented experience strategies Differentiation by customer profile and stage in the journey
Create and structure: Prioritization matrices Initiative roadmaps for short-, medium-, and long-term actions
Support initiatives focused on strengthening and promoting a customer-centric culture within the organization.
Collaborate cross-functionally with internal teams, monitoring initiative execution and ensuring quality, consistency, and strategic alignment across deliverables.
Demonstrate openness to leveraging AI-powered tools and emerging technologies to enhance productivity, insights generation, and decision-making, while applying critical thinking and sound judgment in their use.

Solid experience in Customer Experience (CX) and Service Design
Strong background in Design Thinking, user research, and workshop facilitation
Ability to act with analytical neutrality, avoiding internal biases
Experience working in complex and multidisciplinary organizational environments
Ability to translate qualitative data into strategic insights
Ability to structure executive documents and strategic guidelines
Experience with design and collaboration tools, such as: Miro; Figma; Journey mapping, empathy and needs mapping boards/frameworks
Upper-intermediate English level

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

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Valtech is hiring a CX Designer Sr