About the Role
This role is responsible for building strong relationships with key customers and guiding them to achieve measurable outcomes using the platform. The individual will act as a trusted advisor, aligning technology capabilities with business objectives.
Responsibilities
- Collide with customer leadership to understand strategic goals and challenges
- Design and deliver customized success plans aligned with client objectives
- Translate technical capabilities into business value for non-technical stakeholders
- Lead onboarding and adoption initiatives for high-priority accounts
- Identify expansion opportunities through ongoing customer engagement
- Collaborate with implementation teams to ensure smooth project rollouts
- Gather and share customer feedback to influence product development
- Conduct regular business reviews to track progress and ROI
- Develop use cases and success stories to demonstrate impact
- Support renewal and retention efforts through proactive engagement
- Work cross-functionally to resolve complex customer issues
- Maintain deep knowledge of industry trends and customer landscapes
- Advocate for customer needs internally
- Create executive-level presentations and reports
- Ensure alignment between customer expectations and delivered outcomes
- Monitor customer health metrics and intervene when necessary
- Facilitate workshops to uncover new opportunities
- Drive adoption through training and best practice sharing
- Track and report on customer engagement activities
- Stay current with platform updates and new features
- Build trust through consistent, value-driven interactions
- Use data to validate customer success and inform strategy
- Escalate critical issues with clear context and recommendations
- Balance multiple customer accounts without compromising quality
- Promote long-term loyalty and partnership growth
Nice to Have
- Master’s degree in business or technology-related field
- Certification in customer success or project management
- Experience in utility or infrastructure industries
- Familiarity with spatial data or network modeling tools
- Background in engineering or asset-intensive sectors
- Previous work with regulated industries
- Knowledge of digital transformation initiatives
- Experience using data visualization software
- Exposure to AI or machine learning applications
- Understanding of cybersecurity in operational environments
Compensation
Competitive salary with performance incentives
Work Arrangement
Remote position based in Australia
Team
Part of the customer success division working closely with technical and sales teams
Why This Role Matters
Clients rely on expert guidance to unlock the full potential of the platform. This role ensures they achieve meaningful results, driving satisfaction and long-term partnerships.
What You’ll Bring
A consultative approach to customer engagement, strategic thinking, and a passion for solving real-world business challenges using technology.
Not applicable for this role
